Privacy Policy

1. Information We Collect

1.1 Personal Information You Provide

We may collect personal information that you voluntarily provide when you contact us through forms or email, engage our services, request a quote, subscribe to newsletters, or participate in surveys. This includes your name, job title, company name, email address, phone number, mailing address, business requirements, project specifications, billing information, payment details, and any other information you choose to share.

1.2 Information Collected Automatically

When you visit our Site, we may automatically collect information including your IP address, browser type, operating system, referring URLs, pages viewed, time and date of visits, duration of visits, clickstream data, device identifiers, and geolocation data. We use cookies, web beacons, pixels, and similar technologies to collect this information for analytics, site optimization, and advertising purposes.

1.3 Information from Third Parties

We may receive information about you from third-party sources, including business partners, referral websites, public databases, social media platforms, and analytics providers, to enrich our understanding of your needs and improve our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, operate, maintain, and improve our computer systems design, integration, and consulting services.
• Communication: To respond to your inquiries, send administrative information, provide customer support, project updates, and communicate about our services.
• Marketing: To send promotional materials, newsletters, and service announcements (only with your consent or where permitted by applicable law). You may opt out at any time.
• Analytics: To analyze usage patterns, conduct research, measure the effectiveness of our marketing campaigns, and improve the functionality and user experience of our Site and services.
• Security: To detect, prevent, and address technical issues, protect against malicious or fraudulent activity, and ensure the security of our systems and data.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.
• Business Operations: To process transactions, manage accounts, send invoices, perform internal business functions such as data analysis, auditing, and quality assurance.

3. Legal Basis for Processing

Our processing of your personal data is based on the following legal grounds as applicable under relevant data protection laws including the General Data Protection Regulation (GDPR), the Personal Information Protection Law (PIPL) of the People's Republic of China, and other applicable privacy regulations:

• Consent: You have given your consent for us to process your personal data for specific purposes identified in this policy.
• Contractual Necessity: Processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
• Legal Obligation: Processing is necessary for compliance with a legal or regulatory obligation to which we are subject.
• Legitimate Interests: Processing is necessary for the purposes of the legitimate interests pursued by us or a third party, provided your interests and fundamental rights do not override those interests.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We may share information with trusted third-party vendors and service providers who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support. These parties are contractually obligated to use your information only for the purposes we specify and in compliance with applicable data protection laws.
• Business Transfers: In the event of a merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you of any such change.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Protection of Rights: We may disclose information where we believe in good faith that such disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• With Your Consent: We may share information with third parties where we have obtained your explicit consent to do so.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by applicable law and business needs. Specifically:

• Contact Form Submissions: Retained for up to 24 months after receipt.
• Client Project Data: Retained for the duration of the engagement plus 7 years for contractual and legal compliance purposes.
• Email Correspondence: Retained for up to 3 years after the conclusion of the related business relationship.
• Marketing Data: Retained until you opt out or withdraw consent, unless a longer retention period is required by law.
• Employment Applications: Retained for up to 12 months after submission, unless you consent to longer retention.
• Website Analytics: Aggregated and anonymized data may be retained indefinitely for statistical purposes.

When personal information is no longer needed, we securely delete or anonymize it in accordance with industry best practices.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include TLS/SSL encryption for data transmission, secure server infrastructure with firewalls and intrusion detection systems, strict access controls, regular security audits, employee training on data protection, and incident response procedures. While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data where there is no lawful reason for us to retain it.
• Right to Restrict Processing: Request that we limit the processing of your personal data under certain circumstances.
• Right to Data Portability: Request transfer of your personal data in a structured, commonly used, and machine-readable format.
• Right to Object: Object to the processing of your personal data for certain purposes, including direct marketing.
• Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.
• Right to Lodge a Complaint: Lodge a complaint with a supervisory authority if you believe your data protection rights have been violated.

To exercise any of these rights, contact us at support@qianluo.shop. We will respond within 30 days.

8. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze site usage, and deliver relevant content. You can manage your cookie preferences through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or be notified when a cookie is being set. Please note that blocking or deleting cookies may affect the functionality of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take immediate steps to delete that information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from your own. We ensure appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy, including standard contractual clauses approved by relevant data protection authorities.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically. Material changes will be notified via email or prominent notice on our Site. Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Taiyuan Qianluo Trading Co., Ltd.
Unit 604, Building 7, Qianxi Huangling Community, Malianying Road, Xiaodian District, Taiyuan, Shanxi, China
Email: support@qianluo.shop
Phone: +86 132-4668-4476